This accessibility statement applies to surreyep.org.uk
This website is run by Surrey County Council. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.
This means that:
- Our pages are written to be clear and easy to understand.
- The website is organised so you can find what you need.
You should be able to:
- Change colours, contrast levels and fonts.
- Zoom in up to 400% without the text spilling off the screen.
- Navigate most of the website using just a keyboard.
- Navigate most of the website using speech recognition software.
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver).
- We aim to meet the AA level of the Web Content Accessibility Guidelines (WCAG). This is the international standard for accessible websites and content.
How accessible is this website?
Most of our website should be accessible. It should work well when used with access devices such as screen readers, braille readers, as well as smart phones and other devices.
These are the internet browsers that we support on our website.
AbilityNet has advice on making your device easier to use if you have a disability.
We know some content on this website is not fully accessible and this includes:
- Some page content.
- Some PDF and other document content.
- Some video content.
A detailed list of known accessibility issues and how we plan to address them is available further down this statement. We regularly review the site and add further issues to this statement as they are identified.
Feedback and contact information
If you need information in a different format to the one that we provide, please email us at contact.centre@surreycc.gov.uk
Reporting accessibility problems with this website
If you have difficulty using any part of our website or think that we’re not meeting accessibility requirements, email us at contact.centre@surreycc.gov.uk and mark your email for the attention of the Web and Digital Services team.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non accessible content
The content listed below is non-accessible for the following reasons.
Non compliance with the accessibility regulations
PDFs and other documents
Some of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).
Modal overlays and pop-ups
Some modal overlays and pop-ups on this site may not fully trap keyboard focus before being closed. This could affect WCAG 2.1 success criterion 2.4.3 (focus order). We are monitoring this and will apply improvements if issues are identified.
Videos
Some video content on the site is not fully accessible currently and may fail WCAG 2.1 success criterion 1.2.1 (audio-only and video-only [pre-recorded]). We are currently investigating how to improve this.
Interactive map
Our site includes an interactive map that is currently not fully accessible to all users. Some features of the map may be difficult to navigate using assistive technologies such as screen readers or keyboard-only controls. We are exploring alternative ways to present this information in an accessible format, while we work to improve the map’s compliance.
Content that’s not within the scope of the accessibility regulations
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
The accessibility regulations also do not require us to fix PDFs or other documents provided by third-parties that we have no control over.
Maps are excluded from the accessibility regulations as long as any essential navigational information they provide is available.
How we tested this website
We undertook an accessibility review combining a manual test of a sample of pages, as well as using Siteimprove accessibility checker for automated testing of the full website in September and October 2025.
What we’re doing to improve accessibility
We are currently working to ensure that our website meets accessibility standards and remains compliant with relevant guidelines. Our accessibility compliance will be reviewed every six months to identify areas for improvement and to make sure our website continues to be accessible to all users.
Preparation of this accessibility statement
This statement was prepared on 16 October 2025.